WhatsApp chatbot for your company
In Angola, WhatsApp is the channel where your customers talk to you. It is also where you lose business at 9pm on a Friday, when someone asks about a price and nobody replies until Monday.
We build automated assistants that serve that customer the moment they write. Not with generic replies, but with real information from your company: catalogue, prices, lead times, required documentation, opening hours.
The problem this solves
Most of the Angolan companies we work with showed the same pattern. One or two people responsible for answering WhatsApp, overloaded with repeated questions, and a volume of out-of-hours messages that simply went unanswered.
The cost doesn't show up in any report. It shows up in the customer who bought from a competitor because the competitor replied first.
How it works
Diagnosis
We analyse the real conversations you already have on WhatsApp and identify what repeats. That is where the scope comes from — not from a catalogue of features.
Implementation
We build the knowledge base, connect it to your WhatsApp Business number and test with real cases before any customer talks to the system.
Results
Over the first weeks we review the conversations and adjust the answers. An assistant that isn't tuned after launch degrades.
Where it's already in production
We have assistants live in tourism, law, construction and the motor trade. The patterns repeat: frequently asked questions that were eating the time of qualified people, and leads arriving out of hours with no reply.
At a travel agency, the assistant answers about destinations, documentation by country and payment methods, and only hands over to the human agent once there is confirmed purchase intent. At a law firm, more than 15 frequently asked questions stopped reaching the specialists.
Who this makes sense for
It makes sense if you receive a meaningful volume of repeated messages, if you lose contacts outside working hours, or if you have expensive people answering cheap questions. It does not make sense if your message volume is low, or if every conversation is genuinely unique and calls for human judgement from the first sentence.
Technology
WhatsApp Business API, Evolution API, Twilio, Telegram and web channels.
- Telegram
- Web
- Evolution API
- Twilio
Frequently asked questions
Do I need to change my WhatsApp number?
No. We work with the number you already use and that your customers already know.
Can the assistant make information up?
The RAG architecture limits answers to the content of your knowledge base. When it doesn't know, it routes to a person instead of taking a chance.
How long does it take?
It depends on the volume of documentation to integrate. An assistant with a well-defined scope is operational within a few weeks.
What if a customer wants to talk to a person?
It escalates immediately. The assistant filters, it doesn't block.