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Success Stories

Real results for real businesses

AI and automation already in production in the Angolan market — WhatsApp chatbots with RAG that answer in seconds, 24/7.

TravelConfidential client
Challenge

Manual replies on WhatsApp. After hours, customers piled up unanswered and closed with competitors.

Solution

WhatsApp chatbot with RAG connected to the agency's knowledge base (destinations, per-country documentation, payments, hours). It qualifies interest and hands off to a human agent only when purchase intent is confirmed.

Results
  • Answers in seconds
  • Available 24/7
  • Zero customers lost to no reply
LawConfidential client
Challenge

Frequent questions and request triage consumed the experts' time on basic queries.

Solution

A chatbot that qualifies requests and automates the technical FAQ, freeing the team for high-value work.

Results
  • 15+ FAQs automated
  • Technical FAQ 24/7
  • Zero expert time on basic queries
ConstructionConfidential client
Challenge

The technical team spent time on repetitive questions about services, portfolio and the engagement process.

Solution

RAG chatbot with a knowledge base covering services, portfolio and process. It qualifies the project type and gathers the information for the technical proposal.

Results
  • 10+ services in the knowledge base
  • 24/7 coverage
  • Zero team time on FAQs
AutomotiveConfidential client
Challenge

Enquiries about vehicles, prices and services arrived after hours with no reply — leads lost to competitors.

Solution

RAG chatbot with the full catalogue (sales, rental, maintenance, parts). It routes to an in-person appointment when purchase intent is confirmed.

Results
  • Full catalogue in the chatbot
  • Available 24/7
  • Automatic in-person scheduling
Use Cases

By department

Whatever area of your business, there is manual work that can be automated today.

Sales

Problem

Sales reps spend more time on admin tasks than selling.

Solution

Automatic lead routing, follow-ups and CRM sync.

40% faster responseZero manual entry

Operations

Problem

Manual handoffs create delays and chain errors.

Solution

End-to-end workflow automation with exception handling.

60% cycle time reductionReal-time visibility

Hospitality

Problem

Bookings and guest requests managed manually across multiple systems.

Solution

Booking automation, PMS integration and guest service workflows.

Fewer booking errorsAutomatic 24/7 responses

Accounting

Problem

Manual processes delay month-end close and increase error risk.

Solution

Automate entries, reconciliations, approvals and reporting.

Faster month-end closeFewer human errors

Legal

Problem

Manual contract and deadline management creates compliance risk.

Solution

Automated contract workflows, approvals and compliance alerts.

Zero missed deadlinesClear approval trails

Industry

Problem

Production orders and maintenance depend on disconnected systems.

Solution

Automate production, maintenance scheduling and traceability workflows.

Real-time production visibilityFewer unplanned stoppages

Human Resources

Problem

Onboarding and internal approvals waste time and create bottlenecks.

Solution

Automate onboarding, request management and approval flows.

50% faster onboardingLess admin work

Procurement

Problem

Approvals and purchase order tracking are slow and error-prone.

Solution

Automate approval flows, supplier evaluation and PO management.

Approvals 3× fasterFull PO traceability

Logistics

Problem

Shipment tracking and proof of delivery require constant manual follow-up.

Solution

Automate tracking updates, exception alerts and delivery confirmations.

Real-time shipment visibilityFaster incident resolution

Customer Support

Problem

Tickets pile up, SLAs are missed and escalations happen too late.

Solution

Automate ticket routing, SLA monitoring and escalation workflows.

40% faster response timeZero missed SLAs

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